Privacy Policy

1. Data We Collect and How We Store It

LiviChat minimizes data collection. When you register for an account (whether Personal or Business), we collect:

• Contact Information: We securely collect your Email Address and Contact Number for authentication, account recovery, and essential notifications.
• Profile Details: Your chosen display name, avatar, and for businesses, your catalog and public business information.

Important: We do not sell your data to third parties. Your data is stored securely on our infrastructure and is strictly used to facilitate the services you request on the platform.

2. End-to-End Encryption (E2EE)

Security is paramount. LiviChat employs robust End-to-End Encryption (E2EE) across our communication channels:

• Private Messages: All one-on-one text messages, voice notes, and media attachments are encrypted on your device before they are sent. Only the intended recipient holds the key to decrypt them. Our servers only route the encrypted data and cannot read your messages.
• Group Chats: Group communications utilize a secure key-exchange protocol ensuring that only active members of a group can decrypt the conversation history and ongoing messages.
• Voice and Video Calls: Both single and group calls made via LiviChat are secured with E2EE. The audio and video streams are encrypted locally and decrypted only by the participants, ensuring complete confidentiality.

3. Livi Locker: Secure Local Storage

LiviChat features "Locker", a smart document storage solution for your sensitive files (e.g., IDs, contracts, health documents).

Documents placed in your Locker are encrypted using keys strictly tied to your device or your personal master key. LiviChat cannot access the contents of your Locker. You maintain absolute control over when and with whom these documents are shared.

4. Local Chat Backup

To further protect your privacy, LiviChat implements a Local Chat Backup system.

• Your chat history is backed up locally on your device's internal storage rather than on our cloud servers by default.
• If you opt-in to cloud backups (via Google Drive or iCloud), the backup file is fully encrypted before it leaves your device, and the decryption key remains with you.

5. Device Permissions (Camera, Mic, Contacts)

To provide full functionality, the LiviChat App requests specific device permissions. We only access these sensors when you explicitly use a related feature:

• Camera & Microphone: Accessed only when you initiate a voice/video call, record a voice note, or capture a photo/video within the app. We do not listen to or record your surroundings in the background.
• Contacts: With your permission, we securely hash your contact list to help you find friends who are already on LiviChat. The raw phone numbers are never stored in plain text on our servers.
• Storage/Files: Accessed only to save your local backups, store Locker documents, and allow you to send/receive media files.

6. Your Rights and Choices

You own your data. You have the right to:

• Request a full export of your account data.
• Delete your account and all associated data permanently from our servers.
• Revoke app permissions (Camera, Mic, Contacts) at any time through your device settings.